Plan Information and Management at Clients' Fingertips
To help make health care plans run smoothly, we provide a variety of administrative tools and information, giving employers a complete picture of how their health care plan is operating.
- Technology tools: Web-based programs and support tools allow clients to receive electronic claims reports, create custom provider directories, order ID cards and update member information online.
- Reporting capabilities: Comprehensive reports provide information about claims service, claims detail and plan utilization. We also provide disease management data specific to each plan, giving detailed insight on how effective the program is for employees.
- Client services: A single number connects to a dedicated team ready to assist with any administrative issue, claim payment status or provider-related question. By using this toll-free number, employers receive prompt response and personalized service; confidence that they reached the right person the first time; and accurate, thorough resolution of specific issues.
- Member communication support: Communicating health plan information to employees is one of the most important tasks employers face. We provide a variety of materials that make it easy for clients to administer the plan and for members to take advantage of all its features. Communications include enrollment materials, posters, payroll stuffers, letters and E-mails highlighting the benefits of online tools and health information and making members aware of our disease management programs.